Frequently Asked Questions
When will I receive my order?
With the exception of all items listed in our Expedited Shipping Collection which deliver in around 2 weeks, estimated delivery time is approximately 3-4 weeks from when you place your order.
All products and orders ship free to you - every time. After you place an order with us, you'll receive an order confirmation via email. This email will outline the estimated processing time for your order. Once each item in your order is shipped, you'll receive a shipment notification email. This email will provide you with the estimated delivery time for your item.
Please consider any holidays that might impact delivery times and potential shipping delays due to the COVID pandemic.
How can I track my package?/Where is my order?
Once each item in your order is shipped you'll receive a shipment notification email. This email will provide you with the estimated delivery time for your item. You can use the tracking number to monitor the progress of your order.
Do you ship internationally?
Yes. Please enter your address at checkout to see whether we can ship directly to your country.
What is your return policy?
We may refund, or replace an item on a case by case basis. Please send your return request, along with an image and description of the issue to firstname.lastname@example.org.
Item refunds must be requested within 30 days of the delivery date. All items must be unworn, unwashed, and with tags still attached. For items that arrive damaged, photos must be submitted within 7 days of delivery. Refunds are issued on the same method of payment used to make the purchase.
What payment methods do you accept?
We accept all major debit and credit cards, as well as PayPal, Apple Pay, Google Pay, and a few others.
Where are items shipped from/made?
We source products from all over the world, however, most of our products ship from China. We do have some expedited delivery products that ship from the United States.
Similarly, most of our products are made in China, but we do have a few items that are made in the U.S. or other parts of the world.
Where are you located?
We are an American company based in California. Our products ship from all over the world.
How long does shipping take?
Estimated delivery time is approximately 3-4 weeks from when you place your order. Please consider any holidays that might impact delivery times. Also, there have been some delays due to the COVID pandemic.
We have identified some of our products as those with "Expedited Delivery". These items will be delivered to you in an estimated 2 weeks after the order is fulfilled.
Do you offer expedited shipping?
Please note that we do not charge for shipping. Estimated delivery time is approximately 3-4 weeks from when you placed your order. We have identified some of our products as those with "Expedited Shipping". If you purchase one of these items, they will be delivered to you within an estimated 2 weeks after the order is fulfilled. There is no additional charge for this expedited shipping.
We do not offer expedited shipping on items that we have not already identified as an expedited shipping item. There is no faster way to receive those products.
So, in summary - please expect most items in about 3-4 weeks, except for expedited shipping items, which you will receive in about 2 weeks.
Why was I given a refund?
Sometimes, we find out after a customer places an order, that we have no more inventory for an item. When that happens, we automatically refund our customer for that item.
Can I adjust my order?
We are able to help you make an adjustment to your order only if it is soon after you originally placed the order. If an order has already been fulfilled (this means the warehouse has already pulled your order), or if the item has already shipped, then we are not able to adjust the order.
Please be sure to contact us via our email@example.com email to see if we are able to help you adjust your order. Please understand that it is often too late to make an adjustment to an order, depending on the order's status.
What happens if I received my order, but I would like to make an exchange for size or color?
We are sorry, but exchanges are not allowed. In some cases, we may ask you to send us the unwanted item, then we can issue a refund, and then you can order the item that you would like. Please note that the customer is fully responsible for all costs to send items back and forth.
Can I cancel my order?
Yes, but only within a brief window of order placement. You must contact Customer Support with your cancellation request within 24-48 hours of placing your order. We try to process each order quickly, and once a package is being prepared for shipment we can no longer make changes to it. Please note, if you contact us about cancellation on a Friday, our team may be unable to respond within the pre-shipment window.
What happens if my item was damaged in transit?
If your item is damaged in transit, please contact us as soon as you notice the problem. Send an email to firstname.lastname@example.org along with a photo showing the damage. If together we decide that the damage occurred outside of your means, then we will likely process a full refund for you.
What happens if I am missing an item from my order?
Please note that not all items ship from the same warehouse or location. Your order may ship in multiple shipments and packages.
Once each item in your order is shipped, you'll receive a shipment notification email. This email will provide you with the estimated delivery time for your item.
If you have not received a shipment notification for an item in more than 1 week, then please contact us so that we can help you find your missing item.
What happens if I have not received my order?
First, please look for your confirmation email from us. We send out a confirmation email for each order we receive. Then, we will send you a shipment notification email when each item ships. If you still have not received your order, and you have no information, then please contact customer service via email@example.com.
When will sold out inventory be available again for purchase?
We hope to receive replenishment inventory on our best-selling items as soon as we can. When we do, we will make that item available for sale again on our site. Unfortunately, depending on the specific circumstance, not all product will become available again. Some products will simply be sold out and we will remove them from our site.
Is there a catalog of items that I can have mailed?
No, there is no physical catalog of our products. We are solely an e-commerce retailer, with no paper catalog.
I have additional questions. How do I get in contact with customer service?
For further questions, please send us an email at firstname.lastname@example.org and we will respond as soon as possible.